This is an IT technical blog about configs and topics related to the Network Engineer working with Cisco, Brocade, Check Point, Palo Alto, etc. I have this working in my environment now in a lab setup. on CER, make sure you configure SNMP for the switches that you have phones connected to and need 911 services for. CTU route point for 911 (I used 2.911 for testing)(Make sure you have 'Cisco CTI Manager' service running on your CUCM. May He shine His face upon you, and bring you peace. This has been a learning experience for me, but I think I have an handle on it now.(This App User is the means for CER communicating with CUCM, where it registers the CTI RP when you configure it in CER as well). Configure Telephony Settings (RP for Primary ER Server must match your DN on your CTI RP in CUCM.
Then, Cisco ER queries the switches on the network (the ones you have identified to Cisco ER) to determine the port to which the phones are connected.(This means CTI route point and CTI ports you just created in #3 and #4 are in the 'controlled devices'.Also, under Permissions Information, you need 'Standard CTI Allow Calling Number Modification' and 'Standard CTI Enabled'.Urge and urge and urge, Always the procreant urge of the world.Out of the dimness opposite equals advance, always substance and increase, always sex, Always a knit of identity, always distinction, always a breed of life.1 Report Summary 2 System 2.1 Cisco ER Groups In Cluster 2.2 Cisco ER Group Settings 2.3 Telephony Settings 2.4 Server Settings 2.5 License Manager 2.6 Mail Alert Configurations 3 ERL 3.1 Onsite Alert Settings 3.2 Pager Alert Configurations 3.3 Conventional ERL 4 Phone Tracking 4.1 SNMP Settings 4.2 Schedule 4.3 Cisco Unified Communications Manager 4.4 LAN Switch Details 5 ERL Membership 5.1 Switchports 5.2 IP Subnets 5.3 Unlocated Phones 5.4 Manually Configured Phones 5.5 Synthetic Phones 6 User Management 6.1 User 6.2 Role 6.3 User Group 7 Reports 7.1 Call History 7.2 ERL Audit Trail Cisco Emergency Responder (Cisco ER) helps you manage emergency calls in your telephony network so that you can respond to these calls effectively and so that you can comply with local ordinances concerning the handling of emergency calls.